Policy

Spiffykicks Factory Customers Please Note the Following:

• All orders must be paid in FULL prior to a ticket being written for orders to be processed.

*An exception is made for orders that the total exceeds $300.00+, 2’/3 of the balance must be paid in order to start the processing of an order,

• All customers are REQUIRED to present ticket or pictured ticket at the time of pick up.

*An exception is made if a ticket is lost a valid ID is required to release your order, if no ID was used at time of drop off then its to the discretion of an acting store supervisor/manager to release the order.

**If a balance is left on a shoe it can not be picked up unless balance is paid off.

• Timelines may VARY based off per-existing CONDITION of the order.

*This applies to all orders, if a special color, part or material is needed to complete the order.

**Timelines are the average completion period of an order, if need be timelines are adjusted for special cases.

***If a timeline for an order was extended an inspection prior to completion failed, a call is not made to the customer, the customer must continue to inquire for statuses.

• All customers MUST have a “TICKET NUMBER” to check status of order.

*If only a name is given its to the discretion of our staff to check the order.

**Statuses are not given over our social media outlets.

***If a customer comes into the store to check on an order counter staff cannot pull out an order before processing unless it is completed.

**** Staff at Spiffykicks Factory does not call customers to give statuses of orders, that is checked in by customers.

• Spiffykicks Factory has the right to deny service for orders based on production date of your item or structural integrity of your item.

• All orders have 60 Day insurance.

* After pick up and a customer is not satisfied with our service we re-service that item or order free of charge.

** Within the time specified any repair or any part that was serviced at Spiffykick Factory persist to be problematic we re-service that specified part free of charge.

***After the 60 day insurance is over an adjusted cost is given if an order brought back for preventive maintenance.

**** Its to the discretion of our staff that a re-service of the order or part is re-serviced under light wear conditions, if a staff member sees that the order has under gone heavy wear after pick up insurance is voided.

• Spiffykicks Factory does not REFUND for orders serviced.

*If a customer sees to it that their order is not satisfactory we will re-service free of charge.

**If a customer ask for a refund for a serviced order the refund is denied.

“*If a timeline was extended for outstanding period of time a discounted service or free service can be given.

****If a item was lost or destroyed in processing the customer will be refunded the total of 2 times of the service cost and or given discounted service/free service.

• All orders left over 60 days will be discarded, donated or sold.

*State law requires that if an item is left over 30 days the customer has relinquished rights to the item/order it is to our discretion that we extend another 30 days that is not required by law but by nature of the company.

** After the first call is given to a customer that the entire order is completed, that customer has 30 days to pick up the entire completed order.

*** After 30-45 days after contact is made but the order was failed to be picked up, a letter will be sent to the mailing address that was given prior to the start of processing.

**** 45-60 days after, if contact was still not made to hold the order longer or if the order was failed to pick up within that that period the customer has relinquished the rights to the order, also if a balance is owed all financial obligations will sent to collections.

*****60 days after contact with a customer that an order was completed and a customers item was never picked up that customer has relinquished rights to their item/order.